Privacy Policy

1. Data we collect

• Account data: name, username, email, phone, city/country, date of birth, gender (optional), and profile details you choose to share.
• Booking data: trips booked, seats, emergency contact, special notes, and payment status.
• Host data: business details, registration and licensing numbers, payout details, and verification documents.
• Usage data: device, log, and interaction data used to keep the Platform secure and working.

2. How we use it

• To operate bookings, payments, payouts, chat, and trip logistics.
• To verify hosts and review trips for safety and quality.
• To prevent fraud and abuse, and to respond to safety incidents.
• To send transactional notifications (booking, payment, refund, reminders) and, where you consent, marketing.

3. Sharing

We share the minimum necessary data with the host of a trip you book (for example, your name and emergency contact for the manifest). Other travelers only see what your privacy settings allow.

We share data with payment processors, infrastructure providers, and email/SMS providers strictly to deliver the service. We may disclose data where required by law.

4. Sensitive details and payout information

Phone numbers, dates of birth, gender, and host payout details are treated as restricted. They are never shown on public profiles and are only accessible to you, the relevant counterparties, and authorised administrators.

5. Your rights

• Access, correct, or delete your personal data.
• Control your profile visibility and connection settings.
• Object to or withdraw consent for marketing.
• Contact support@koladr.com to exercise these rights.

6. Retention and security

We retain data while your account is active and as required for legal, accounting, and safety purposes. We apply technical and organisational measures, including row-level security and encrypted transport, to protect your data.