Privacy policy

This policy explains how Qlotela Technologies LLC (“Koladr”, “we”) handles personal information collected through this website and the Koladr platform. Client data we process inside a client’s own systems is governed by our agreement with that client, including our data processing agreement.

What we collect

• Demo requests: your name, work email, company, website, role, ad spend range, message, and the campaign tags on the link that brought you to us.
• Platform accounts: your name, email, and role in your company’s workspace, when you sign in, and what you do in the platform, such as requests, messages, approvals, and files.
• Billing: the plan your company chose, its payment status, and the billing contact’s email. Card details go directly to our payment processor; we never see or store full card numbers.
• Technical data: IP address, browser type, and pages requested, kept in our hosting provider’s logs to run and secure the service.
• Client systems: when a client gives us access to its data warehouse, we read its marketing data under our agreement with that client. The platform stores requests, messages, and the aggregated figures behind dashboards we host, not the client’s customer records.

How we use it

• To reply to you and provide the services you ask for.
• To operate, secure, and improve the website and platform.
• To send service messages about your account, requests, and billing.
• To bill for the services your company buys.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

Cookies

We use only the cookies the platform needs: one that keeps you signed in, and one that remembers the workspace you last opened. We don’t use advertising or analytics cookies.

Service providers

These companies process personal information for us, only to provide their service:

• Supabase: our database, sign-in, and file storage
• Vercel: hosting for the website and platform
• Stripe: payments and invoices
• Resend: email delivery
• Slack: our team’s internal notifications, such as new demo requests
• Google Cloud: the service that reads client warehouses to refresh dashboards

If your company connects its own Slack channel, we post request updates there. We also disclose information when the law requires it, to protect our rights or someone’s safety, or as part of a merger or acquisition, where this policy continues to apply.

How long we keep it

• Account and workspace information: while your company uses Koladr, then only as long as needed for legal, tax, and accounting purposes or to resolve disputes.
• Demo requests: while they’re useful for following up with you.
• When an engagement ends, a client can ask us to delete its workspace data.

Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing. To make a request, email hello@koladr.com. We will not discriminate against you for exercising these rights.

Security

We use access controls, encryption in transit, and least-privilege access to protect information, and every staff account requires multi-factor authentication. See our security page for more. No system is perfectly secure.

Children

Koladr is a service for businesses and is not directed to children under 16.

Changes

We may update this policy. We’ll post the new version here and change the date above.

Contact

Qlotela Technologies LLC · hello@koladr.com