Privacy notice

Information we collect

We process account information such as your name, email address, country, authentication identifiers, and account timestamps. We also keep your organization, wallet, payment status, ledger, conversation, message, and AI usage records so the service can operate.

Payments

Payments are processed by Paystack. Koladr records transaction references, amounts, currency, status, and provider responses needed to verify and reconcile a top-up. Koladr does not ask you to provide a card or Mobile Money PIN directly to us.

AI prompts and responses

Your conversation messages are stored to provide history and are sent server-side to the model provider you select. Provider processing is also subject to that provider's applicable terms and privacy practices. Avoid entering secrets, payment credentials, or highly sensitive personal information in prompts.

Usage and billing records

We retain token counts, model identifiers, request status, captured pricing configuration, provider cost, and your GHS charge. These records let us reproduce charges, maintain the immutable service-credit ledger, investigate errors, and prevent abuse.

How we use information

• Provide authentication, model access, conversation history, and billing.
• Verify payments and prevent duplicate or fraudulent crediting.
• Secure, monitor, troubleshoot, and improve Koladr.
• Comply with legal obligations and enforce our terms.

Service providers and disclosures

We share information only as needed with infrastructure, authentication, payment, monitoring, and AI model providers that support Koladr, or where law, safety, or the protection of rights requires it. We do not sell your personal information.

Retention and security

We retain records for as long as necessary to provide the service, maintain financial and security records, resolve disputes, and meet legal obligations. We use access controls, server-only credentials, signed payment webhooks, and organization-level data policies, but no system can guarantee absolute security.

Your choices

You may update your name in Settings and request access, correction, or deletion of eligible personal information. Some ledger, payment, security, and usage records may need to be retained for legitimate or legal purposes.

Contact

For privacy questions or requests, contact Koladr through the contact details published on koladr.com. This notice may be updated as the product, providers, or legal requirements change.