Each trip displays its own cancellation policy on the trip page and at checkout. Where a host has not set a custom policy, the default below applies.
1. Default traveler cancellations
- More than 72 hours before the trip start: full refund of the trip price (service fees may be non-refundable).
- 24–72 hours before: 50% refund of the trip price.
- Less than 24 hours before, or no-show: no refund.
2. Host cancellations
If a host cancels, affected travelers receive a full refund of amounts paid, including service fees, and are notified immediately. Repeated host cancellations may affect a host's standing on the Platform.
3. Platform cancellations
We may cancel a trip for safety, legal, or compliance reasons. In that case, travelers receive a full refund.
4. Weather, force majeure, and minimum group size
- Trips may be rescheduled or cancelled due to weather or events outside anyone's control; full refunds or rescheduling will be offered.
- If a trip does not reach its minimum group size, the host may cancel and fully refund affected travelers.
This document is provided for transparency and must be reviewed by qualified legal counsel before public launch. It does not constitute legal advice.